Terms & Conditions

By using this website or purchasing a service from Desynte, you agree to these Terms & Conditions. If you do not agree with any part of these terms, please do not use the site.

Desynte provides interior design services (such as concept direction, layout guidance, sourcing recommendations, and optional 3D visualisations). All services are provided “as-is” based on the information you share. While we work carefully and professionally, we can’t guarantee outcomes such as resale value, rental performance, contractor results, or exact product availability.

Refunds & cancellations: Because our work is time-based and customised, refunds are limited once work begins. Consultation bookings follow the cancellation/rescheduling rules shown at the time of booking. For design packages, if you cancel before work starts, we may refund payments minus any non-refundable processing fees. If work has started, any refund (if offered) will reflect the work already completed.

Digital products: Our digital products (such as guides, checklists and spreadsheet templates) are delivered as downloads straight after payment. Prices are shown at checkout, and payments are processed securely by Stripe. Because digital files can't be returned once they have been accessed, digital product purchases are non-refundable, except where a file is faulty or was not delivered, or where the law requires otherwise. If a download doesn't work, email hello@desynte.com within 14 days of purchase and we'll send a working copy or refund you.

Licence for digital products: Each purchase gives the buyer a non-exclusive licence to use the files for their own home or properties. You may not resell, share, republish or redistribute the files, in whole or in part, or present them as your own work.

Free guides and resources: Free downloads, blog posts and checklists are provided for general information only. They are not a substitute for professional advice, measured surveys or on-site checks, and you use them at your own risk.

Third-party products & sourcing: Any items you purchase (furniture, lighting, materials) are purchased from third parties. We are not responsible for changes in stock, pricing, lead times, delivery issues, defects, or warranty claims.

Contractors & execution: If we recommend contractors, installers, or suppliers, this is provided as a referral only. You contract with them directly and remain responsible for site supervision, approvals, safety, quality, timelines, and payments. Desynte is not liable for third-party workmanship or site outcomes.

Client responsibility: You are responsible for providing accurate measurements, photos, and project information, and for verifying dimensions, site conditions, and product fit before ordering or installation.

We may update these terms from time to time. By continuing to use the website after changes are posted, you accept the revised terms.

If you have questions about these terms, contact us at hello@desynte.com